Refund Policy

Returns, Exchanges, & Cancellations

Cancellations are accepted within the first 24 hours of purchase, as long as your order has not been shipped out yet. Otherwise, all sales are final and we do not offer returns or exchanges. Please email admin@thesammusubi.com if you need to make a cancellation.

Please email us if you receive any damaged or wrong item within 14 business days to address any issues that you may have. We cannot assist you after 14 business days or if the item has been used. 

In any case of dispute, The Sam Musubi will have the final decision.